What We Collect and Why We Hold It
When you open an account with us, we collect the information needed to verify your identity and process your transactions — your name, contact details, and payment method identifiers such as your JazzCash mobile number or Easypaisa account reference. We do not store your full wallet
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PIN or bank credentials; those are handled directly by the payment provider. When you make a deposit or withdrawal via Raast or Bank Transfer, we log the transaction reference so our support team can trace any issue on your behalf. We also collect standard browsing data
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— device type, session timestamps, and IP address — to secure your account against unauthorised access. This data is retained only as long as your account is active or as required under applicable local law. We do not sell your personal data to third parties. Our
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use of your information is limited to running your account, processing payments, and improving the platform experience for you. Access to stored data is restricted to staff with a specific operational need. Where local law in Pakistan requires disclosure to a regulatory body, we comply with
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that obligation and notify you where we are permitted to do so. Use of this platform and availability of services depends on your eligibility under local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.